Refunds & Returns Policy

Effective Date: January 12, 2024

Welcome to Diviner Studios! We strive to provide high-quality production services and ensure customer satisfaction. This Refunds and Returns Policy outlines the conditions, process, and timeframes for requesting refunds or returns related to our services.

If you have any questions, please contact us at contact@divinerstudios.com.

1. Applicability

This policy applies to the production services provided by Diviner Studios. Given the nature of our services, refunds and returns are subject to specific conditions outlined below.

2. Refund Policy

a. Eligibility for Refunds

Refunds may be issued in the following situations:

Cancellation of Service Before Work Begins: If you cancel a project before we have started work, you may be eligible for a full or partial refund, depending on the terms of the service agreement.

Failure to Deliver as Agreed: If we fail to deliver the agreed-upon services or products, you may request a refund.

Service Dissatisfaction: If you are unsatisfied with the final output, we will first attempt to resolve the issue through revisions (if applicable). Refunds in this case are at our discretion and depend on the service agreement.

b. Non-Refundable Situations

Refunds will not be granted in the following cases:

Services have been completed and delivered as per the agreed specifications.

Delays or issues caused by the client, such as failure to provide required information or materials.

Force majeure events (e.g., natural disasters, unforeseen technical issues).

c. Refund Amount and Timeframe

Approved refunds will be processed within 14 business days of approval.

Refunds will be issued via the original payment method unless otherwise agreed.

3. Returns Policy

Given the nature of our production services, there is no physical product to return.

5. Revision Policy

For services that include deliverables, we offer revisions to ensure your satisfaction:

The number of revisions will be specified in your service agreement.

Additional revisions beyond those included may incur extra charges.

6. How to Initiate a Refund or Return

To request a refund or initiate a return, please contact us at:

Email: contact@divinerstudios.com

Subject Line: Refund/Return Request

Include: Your name, project details, and a clear explanation of the issue.

We will review your request and respond within 5 business days with further instructions.

7. Exceptions and Final Discretion

While we strive to apply this policy fairly, we reserve the right to assess each situation individually. Final decisions on refunds or returns will be at the discretion of Diviner Studios.

Thank you for trusting Diviner Studios. We are committed to providing exceptional services and resolving any concerns promptly and fairly.Take a minute to write an introduction that is short, sweet, and to the point. If you sell something, use this space to describe it in detail and tell us why we should make a purchase. Tap into your creativity. You’ve got this.